Delivery And Returns

Delivery And Returns

Delivery Information

AusPost Standard Shipping: $12.95 or free for orders over $120. 
Excludes orders containing a Fragrance Diffuser or Fragrance Diffuser Refill.

    Direct Freight: $12.95 flat rate.

    AusPost Express Shipping: $15.95 flat rate.
    Orders containing a Liquid Fragrance Diffuser, Eau de Parfum, or Interior Fragrance are not eligible for Free or Express Shipping, and will be shipped via Direct Freight at a flat rate of $12.95.

    Glasshouse Fragrances aims to dispatch orders within two business days. Delivery timeframes below are calculated from the dispatch date.

    Please note: During peak promotional periods this may take up to 5 business days.

    Standard Shipping Times

    NSW & ACT 2-5 business days
    QLD & VIC 3-7 business days
    SA 3-7 business days
    TAS 3-12 business days*
    NT 10-15 business days
    WA 10-15 business days

    Please note:

    • Orders containing Fragrance Diffusers may experience an additional day for delivery due to Direct Freight.
    • Orders via Direct Freight do not require a signature on arrival.
    • Please ensure your address is accurate. We will allow for 1 x redelivery attempt. If this is not successful, you will be contacted for either a new address or a refund minus the delivery fee.

    We do not ship via Direct Freight to the below postcodes;

    0840, 0845, 0846, 0847, 0852, 0854, 0862, 0870, 0872, 0880, 0881, 0885, 0886, 2343, 2350, 2356, 2357, 2359, 2360, 2361, 2365, 2369, 2381, 2386, 2387, 2388, 2395, 2396, 2397, 2398, 2399, 2401, 2402, 2403, 2404, 2405, 2406, 2408, 2409, 2410, 2411, 2422, 2423, 2426, 2428, 2430, 2431, 2439, 2440, 2441, 2443, 2446, 2447, 2448, 2449, 2450, 2453, 2454, 2456, 2460, 2462, 2464, 2466, 2469, 2472, 2473, 2474, 2475, 2476, 2477, 2478, 2480, 2483, 2484, 2490, 2624, 2625, 2627, 2672, 2715, 2732, 2733, 2735, 2736, 2787, 2790, 2792, 2793, 2795, 2797, 2798, 2799, 2800, 2803, 2804, 2805, 2807, 2808, 2809, 2810, 2817, 2820, 2828, 2831, 2832, 2833, 2836, 2839, 2840, 2842, 2844, 2846, 2848, 2849, 2850, 2852, 2864, 2868, 2870, 2871, 2873, 2874, 2875, 2876, 2877, 2878, 2879, 2880, 2898, 2899, 3213, 3218, 3233, 3234, 3235, 3236, 3237, 3238, 3239, 3240, 3241, 3243, 3249, 3251, 3260, 3322, 3330, 3342, 3351, 3352, 3363, 3364, 3370, 3371, 3373, 3375, 3377, 3384, 3385, 3393, 3395, 3396, 3414, 3418, 3423, 3424, 3460, 3461, 3465, 3468, 3469, 3472, 3475, 3477, 3478, 3480, 3483, 3485, 3487, 3490, 3494, 3512, 3525, 3527, 3529, 3530, 3531, 3533, 3537, 3540, 3542, 3544, 3546, 3549, 3562, 3566, 3567, 3568, 3579, 3580, 3581, 3583, 3584, 3585, 3586, 3588, 3589, 3590, 3591, 3594, 3595, 3596, 3597, 3608, 3658, 3665, 3673, 3678, 3699, 3712, 3714, 3720, 3722, 3723, 3737, 3741, 3756, 3764, 3825, 3833, 3880, 3885, 3889, 3896, 3956, 4025, 4183, 4184, 4310, 4341, 4343, 4344, 4347, 4352, 4359, 4361, 4362, 4370, 4371, 4374, 4405, 4406, 4407, 4408, 4410, 4416, 4417, 4421, 4422, 4423, 4425, 4427, 4428, 4470, 4471, 4472, 4474, 4475, 4477, 4478, 4479, 4480, 4481, 4482, 4486, 4487, 4488, 4489, 4490, 4491, 4492, 4493, 4494, 4496, 4497, 4498, 4507, 4515, 4570, 4581, 4605, 4606, 4613, 4620, 4626, 4650, 4659, 4660, 4662, 4670, 4671, 4673, 4674, 4676, 4677, 4678, 4680, 4694, 4695, 4699, 4700, 4702, 4703, 4705, 4707, 4709, 4724, 4725, 4726, 4727, 4728, 4730, 4731, 4732, 4733, 4735, 4736, 4737, 4738, 4739, 4741, 4743, 4757, 4800, 4803, 4804, 4805, 4807, 4816, 4819, 4823, 4824, 4825, 4828, 4829, 4830, 4849, 4850, 4858, 4871, 4872, 4873, 4874, 4875, 4876, 4880, 4883, 4884, 4885, 4886, 4887, 4888, 4890, 4891, 4892, 4895, 5204, 5214, 5220, 5221, 5222, 5223, 5262, 5267, 5268, 5271, 5272, 5275, 5291, 5495, 5601, 5606, 5690, 5713, 5723, 5734, 6161, 6225, 6327, 6346, 6426, 6427, 6434, 6438, 6443, 6507, 6537, 6646, 6701, 6705, 6722, 6725, 6728, 6731, 6733, 6740, 6743, 6753, 6765, 6770, 6799, 7150, 7255, 7256, 7257, 7321

    Express Shipping Times

    NSW & ACT 2-5 business days
    QLD & VIC 3-7 business days
    SA 3-7 business days
    TAS 3-12 business days*
    NT 10-15 business days
    WA 10-15 business days

    Please note: Express Shipping is not available for Liquid Fragrance Diffusers, Eau de Parfum over 5mL, and Interior Fragrance.

    RETURNS

    Returns are accepted within 30 days of dispatch for unopened, unused, and resalable products. Return shipping costs are at the customer's expense. Email help@glasshousefragrances.com for inquiries.

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