Forever Florence

Slowed by thousand-year-old cobblestones, you stroll with time to spare through streets rich with history and warm Florentine air. Peonies, amber and lily mingle under the Tuscan sun, and you see beauty where the spirit of the Renaissance lives on.

Frequently Asked Questions

When will my order be dispatched?

We dispatch orders Monday–Friday, with same day shipping for orders placed by 9:30am Sydney Time.

Please allow additional time for dispatch during peak promotional periods.

You’ll receive a shipping confirmation email with a tracking number as soon as your order is on its way. Please allow up to 1 business day for tracking updates.

Are you products made in Australia?

Our Candles, Diffusers, Hand Care and Body products are proudly australian designed, owned and Australian made since 2006.

Can I return my order if I change my mind?

Yes, we accept change-of-mind returns if you contact us within 30 days of dispatch, and the product is unopened, sealed, and in its original condition.

Please note: You will need to cover the return shipping cost and original delivery fees are non-refundable.

Can someone help me choose a fragrance?

Absolutely! Our team are online 9am-9pm Sydney time and are happy to help you navigate the collection. Simply reach out to help@glasshousefragrances.com or chat us.